Leading Customer Success Software Helps You
- Build and sustain strong customer relationships
- Increase customer retention
- Lower customer acquisition costs
Customer Retention is a BIG Deal
Studies have shown that having a managed focus on customer retention:
Increases revenue over an 18 to 24 month period by as much as 80%+
Boosts total customer count
by 1.5x or more
Decreases customer acquisition costs by up to 30%
Increases profits by 25% – 95% when retention increases by just 5%
Our customer success software platform will help you…
- Retain more customers
- Increase revenue within your existing customer base
- Create loyal brand ambassadors
- Improve product adoption
- Reduce frustration among team members
- Build a sound framework for managing customer success
How does Kilterly help you build long-lasting customer relationships?
We also offer custom integration development to meet your specific needs and criteria.
- The point of Kilterly is to give companies the ability to automate campaigns, surveys, tasks, alerts and to give them the data insights to know where the health of their relationship with the client stands.
Matt R, Tech Lead, Health, Wellness and Fitness
- Customer Retention issues are usually addressed as a question in the past tense - "What happened?" Kilterly helps turn that into "What's happening?" Which is great when it saves the loss of a customer over some trivial hurdle.
Jason D., Software Engineer, Financial Services
- It has been great working with Kilterly and using the product. Great team and great product. I look forward to continuing our relationship and continue to improve our customer & revenue retention.
Alvin A, Vice President, Computer Software
Give Your Customer Success A Health Check
Wouldn’t it be nice if your customers told you exactly how they felt about your company, service and/or product? For every vocal reviewer, there are at least a few silent sufferers, maybe hundreds. In addition to its campaign management and survey features, Kilterly’s customer satisfaction software pairs insightful ticketing information and usage data with NPS scores to create a customer engagement health score.
Kilterly provides a deep look into your data allowing you to clearly see what customers are engaged and what customers are at risk of churn.
Our customer success platform highlights customers who are receptive to upsells and cross-sells as well as what obstacles are preventing the satisfaction of others.
Customize automated emails, workflows and tasks to ensure timely and proactive communication. This critical element will help separate you from your competitors.
Did you know 81% of US consumers feel loyal to brands that are there when they need them? With Kilterly, you’ll be able to nurture and retain all important customer relationships.