7 Important Customer Success Metrics For SaaS Companies [Infographic]

by Chris Arringdale Customer Success, Proactive Solutions

Many business models depend on subscriptions and renewals. Their long-term growth is tied directly to customer’s success in their product usage. Customer success departments are becoming the epicenter of a SaaS business’s health. Investing early in this function can have a big impact on your customer success.

Did you know: #CustomerSuccess departments are becoming the epicenter of a #SaaS business’s health? Check out this infographic @Kilterly to learn more! Click To Tweet

Take a look below to learn about the 7 metrics your customer success department needs to be monitoring for more effective strategies:

 

7 Important Customer Success Metrics For SaaS Companies Infographic worker taking notes on different customer metrics

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