Author: Chris Arringdale

How Much Do You Know About Client Churn?

person writing a paper on customer churn

Retaining customers is a must for successful companies, but you already knew that right? Your customers are your greatest assets, and the longer they continue to invest in your products and services, the better. But alas, despite your best efforts, customer churn happens. As a company, you need a round understanding of WHY this is… Read more »

3 Detailed Ways to Scale Your Customer Success Team

client meeting customer success

Every business is unique when it comes to how they handle customer success. Yet all know that effective customer success is an essential activity for them. As companies grow, they also need to grow their customer care and service teams to keep up with demand. Below we’ve listed out 3 strategies for scaling your customer… Read more »