Map the Customer Journey: The Best Route to Retain and Renew Customers [Infographic]

by Chris Arringdale Customer Experience, Customer Success

Today customers research, interact with and buy from companies in a faster, more modern way. In order to manage customer journeys appropriately, it’s important to deliver customers the right messaging, at the right moment, on the right platform.

#CustomerJourneys may begin with #onboarding, but they don’t always end in #retention. Check out key ways from @kilterly to ensure you get there: Click To Tweet

This can sound like a lot, but you’ll thank yourself for it later, especially since customer journeys impact retention and churn. But, just one successful customer touchpoint doesn’t guarantee overall customer satisfaction. Customer journeys take into consideration their historical interactions and their current stage of the journey.

End-to-end journey management is one way of moving customers along their path. Check out four key ways to do this:

Map the Customer Journey: The Best Route to Retain and Renew Customers infographic.

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Sources:

https://blog.hubspot.com/service/customer-onboarding

https://blog.hubspot.com/service/cross-selling

worker taking notes on different customer metrics

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