29

Oct

3 Client Touchpoints that Create a Captive Customer

Discussions are becoming more frequent on the difference between customer service and the customer experience. While some use these terms interchangeably, there are distinct differences between the two. Customer service is the physical interaction with a company — the service that they experience when they are shopping in a store, returning an item, talking to… Read more »

26

Oct

How Much Do You Know About Client Churn?

Retaining customers is a must for successful companies, but you already knew that right? Your customers are your greatest assets, and the longer they continue to invest in your products and services, the better. But alas, despite your best efforts, customer churn happens. As a company, you need a round understanding of WHY this is… Read more »

24

Oct

3 Detailed Ways to Scale Your Customer Success Team

Every business is unique when it comes to how they handle customer success. Yet all know that effective customer success is an essential activity for them. As companies grow, they also need to grow their customer care and service teams to keep up with demand. Below we’ve listed out 3 strategies for scaling your customer… Read more »