See How Kilterly Does It Better Than The Rest

Our Mission…Boost Retention and Drive Sales

Kilterly’s mission is to help you build and strengthen customer relationships to improve retention. We provide insights and tools that help you build and maintain an effective customer success strategy while creating cross sell and upsell opportunities. Our customer success software was built based on the fact that improving customer retention can significantly improve revenue, profits, and total customer count.

A Step Above the Rest

Our customer success platform doesn’t just report on the health of customer and business relationships, it provides actions. With a healthy balance of proprietary features and useful integrations, Kilterly gives your company a window into the thoughts of customers, while providing tools and tactics to overcome sales and satisfaction obstacles.

Customer Success Platform
Must-Haves:

  • Works well for any type or size of business
  • Customization to fit varied cultures and business models
  • Robust, but easy to implement and use
  • Access to key customer health metrics
  • Onboarding of new clients
  • Assessment of customer sentiment
  • Nurturing and development of client relationships

What We Hold Near

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Proactivity

As much as possible, we want to be solving problems before they appear. We are energized by the ability to tell the future and knock down obstacles.

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Heart

Customer success is rooted in genuine connections. Without heart and empathy for our clients, we cannot begin to understand what they need and want in order to fix their problems. We simply will not be out-serviced by any of our competitors.

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Growth

We grow with our users, ensuring continued support while their client rosters increase and product/service offerings develop. Maintaining positive branding and revenue channels is the goal of a customer success platform after all.

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Curiosity

We thrive on shedding light on the unknown, and it requires an abundance of curiosity. Seeing patterns, tapping into human nature and making the unpredictable, predictable is our passion.

Customer Success = Business Success

It’s no secret that failing to put the right emphasis on customer satisfaction and retention impairs growth and profitability, sometimes in a big way. Studies have shown that placing the proper focus on customer retention can lead to large increases in revenue and total customer count while driving down acquisition costs. If you’re ready to boost customer satisfaction and retention, let’s talk.