Freshdesk is a SaaS (Software as a Service) company that provides customer support software.
Freshdesk Features Include:
- Help desk
- Ticketing system
- Multi-channel support
- Phone support
- Live chat
- Product support
- Game mechanics
How to Connect Freshdesk and Kilterly
- Go to the Admin page and click on the Settings tab in Kilterly.
- Follow the listed instructions on that page to set up your integration.
- Once connected, your Kilterly account will begin populating with your Freshdesk data.
- It will use the number of tickets and the priority level of the tickets in Freshdesk to calculate your ticketing score.