Company Profile

Freshdesk is a SaaS (Software as a Service) company that provides customer support software.

Freshdesk Features Include:

  • Help desk
  • Ticketing system
  • Multi-channel support
  • Phone support
  • Live chat
  • Forums
  • Product support
  • Game mechanics

How to Connect Freshdesk and Kilterly

  1. Go to the Admin page and click on the Settings tab in Kilterly.
  2. Follow the listed instructions on that page to set up your integration.

Integration Results

  • Once connected, your Kilterly account will begin populating with your Freshdesk data.
  • It will use the number of tickets and the priority level of the tickets in Freshdesk to calculate your ticketing score.