Zendesk is a software development company that provides a customer service cloud platform.
Zendesk Features Include:
- Email support
- Reporting and analytics
Other features include:
- Self-service options
- Customer support
- Can integrate with Customer Relationship Management (CRM), Content Management Systems (CMS), tools and web applications and third-party applications, thus replacing the widget framework.
How to Connect Zendesk and Kilterly
- Go to the Admin page and click on the Settings tab in Kilterly.
- Follow the listed instructions on that page to set up your integration.
- Once connected, your Kilterly account will begin populating with your Zendesk data.
- It will use the number of tickets and the priority level of the tickets in Zendesk to calculate your ticketing score.