zendesk

Company Profile

Zendesk is a software development company that provides a customer service cloud platform.

Zendesk Features Include:

  • Email support
  • Ticketing
  • Triggers
  • Automation
  • Reporting and analytics

Other features include:

  • Self-service options
  • Customer support
  • Can integrate with Customer Relationship Management (CRM), Content Management Systems (CMS), tools and web applications and third-party applications, thus replacing the widget framework.

How to Connect Zendesk and Kilterly

  1. Go to the Admin page and click on the Settings tab in Kilterly.
  2. Follow the listed instructions on that page to set up your integration.

Integration Results

  • Once connected, your Kilterly account will begin populating with your Zendesk data.
  • It will use the number of tickets and the priority level of the tickets in Zendesk to calculate your ticketing score.