Churn Defense Dashboard
The customer churn dashboard allows you to manage and monitor your customers’ satisfaction and behaviors through insightful data, helping your team make the best decisions based on your customers’ needs.
Retention Rate Calculations
Ticketing Score Status
Net Promoter Score (NPS)
Client Usage Score
RETENTION RATE
Want to retain clients before they churn? The retention rate calculates your total number of clients with the total number of active clients to help your customer success teams determine which customers are at risk of churning.
TICKETING SCORE
Create and monitor the status of tickets your clients send through with tools such as FreshDesk and ZenDesk.
NET PROMOTER SCORE (NPS)
Your net promoter score is created for you and sent directly within the survey builder, to help gauge the loyalty of your clients and their satisfaction.
Health Score Average
Want to know how well your customer success team is performing? The health score average allows you to monitor the averages of your ticketing score, usage score and net promoter score (NPS) all in one place.
Tasks
Stay up to date on all of your tasks. Kilterly alerts you of ongoing tasks that have been created through the campaign management platform and are integrated with your client’s phone number and email.
Alerts
Kilterly sends alerts to your customer success team, based on the status of a customers’ health, ticketing and net promoter scores, helping your team to settle problems before they arise.