Resources

Welcome to our ever-growing library of articles, webinars and whitepapers. Check back often to find new resources on customer retention and customer success management.

Featured Resources

Whitepapers & Printables

How to Build a Successful Customer Success Strategy…

While marketing to new customers is critical to the future of your business, reducing churn and increasing retention through…

Download Resource

Customer Success Checklist

Customer success isn’t just about the customers. It’s about building a more successful business. When all your teams prioritize…

Download Resource

Customer Success Data Whitepaper

If you are struggling to understand your customer health from a high-level view, this guide will give you a…

Download Resource

Customer Success Solution Buyer’s Guide

Keeping customers happy and retained is the heart & soul of your company and your customer success team. Ensure…

Download Resource

Customer Success Manager’s Checklist

We’ve put together this manager’s checklist of everything you need to do to ensure customer success and a successful…

Download Resource

Blog

14

Aug

5 Relatable Struggles Your Customer Success Manager Has…

Customer success is considered a fairly new concept to both employees and customers alike. Because it’s still such a fresh idea, as a customer success manager, you're likely still working to fully understand how to develop an effective customer success…

Read Post

07

Aug

How a Stand-Out Onboarding Process Reduces Your Churn…

Customer success measures how well your customers reach their desired outcomes through your product or service. Helping your customers reach their goals requires a process that doesn’t rest solely on getting them up and running or putting out fires as…

Read Post

31

Jul

How Company-Wide Behavior Can Shape Customer Satisfaction

How important is customer satisfaction in your company culture? Put simply: very. The value of your customer success should be tangible throughout your company, emanating out from the CEO and trickling down through all departments and roles. And it starts…

Read Post

Stay Up to Date!

Subscribe to Kilterly to stay updated with our latest resources and posts.

  • This field is for validation purposes and should be left unchanged.