Welcome to our ever-growing library of articles, webinars and whitepapers. Check back often to find new resources on customer retention and customer success management.

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Whitepapers & Printables

Customer Success Data Whitepaper

If you are struggling to understand your customer health from a high-level view, this guide will give you a…

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Customer Success Solution Buyer’s Guide

Keeping customers happy and retained is the heart & soul of your company and your customer success team. Ensure…

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Customer Success Manager’s Checklist

To help you during these last few crazy months of the year, we’ve put together this manager’s checklist of…

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Churn and Burn: Transform Customer Churn Through Customer…

Companies spend most of their time and revenue attracting new customers and turning them from a lead to a marketing (MQL) or sales (SQL) qualified lead. If you don’t retain the customers you’ve gained, all of your money and efforts…

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4 Simple Ways to Keep Customers Happy and…

Every business wants to grow and increase their profit margin. To do so, companies must not only attract customers but retain them. Increasing customer retention rates by 5% increase profits by 25% to 95%. So how do you increase retention?…

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14 SaaS Retention Strategies to Get Your Customers…

What’s the most effective way to build a business? Immediately, you may think it’s to grow your customer base and sell to more customers, but that’s only one part of the equation. In fact, you may be missing the most…

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